Refund Policy

1. Introduction
At MickeyMack, every carpet is a handcrafted artwork made with care and dedication. While we hope you love your carpet, we understand that sometimes returns or exchanges may be necessary. Please review our return and refund policy for details.

2. Return Period
Customers may request a return within 30 days of receiving their carpet.

3. Return Conditions

• Items must be unused, undamaged, and returned in their original packaging.
• Proof of purchase (order confirmation or receipt) is required.
• Returned items must be securely packaged to prevent damage during transit.
• Items must be returned in the same condition as received; any signs of use, damage, or alteration may result in denial of the refund.

4. Refund Method
Approved refunds will be issued only to the original payment method used at checkout.

5. Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to a MickeyMack error (e.g., wrong item or defective carpet).

For returns due to our error, MickeyMack will cover the return shipping costs.

6. Non-Returnable Items
Due to the distinctive nature and carefully curated craftsmanship of our carpets, each piece is regarded as a one-of-a-kind item. Therefore, we are unable to accept returns for products that have been used, damaged, or modified after delivery. 

7. Return Process

• Contact our customer service team at support@mickeymack.com to request a return authorization.
• Pack the carpet securely in its original packaging.
• Ship the carpet using the return instructions provided by our team.
• Return Address: 737 E Colfax Ave, Denver Colorado 80203 United States
• Once the returned carpet is received and inspected, we will notify you of the refund or exchange status.

8. Refund Processing Time
Once the returned carpet has been received and confirmed, your refund will be processed within 8 business days. A refund confirmation email will be sent after processing.

9. Exchanges
We support product exchanges at no additional fee. Customers wishing to exchange a carpet should contact our customer service team for assistance.

10. Order Cancellation
Orders may be cancelled within 24 hours of purchase if they have not yet been processed. Once an order has been processed or shipped, cancellation is no longer possible.

11. Our Commitment
MickeyMack is committed to providing a professional, transparent, and reliable return and refund experience for every customer. If you have any questions or issues regarding returns, refunds, or exchanges, please reach out to our customer service team at support@mickeymack.com
—we are here to help.